We are committed to keeping your trust in us with your information. That starts with helping you understand our privacy practices on the information we collect, how it is used and shared, and your choices regarding this information.
We recommend that you read this along with our Privacy Overview, which highlights key points about our privacy practices (including what information we collect, when we collect it, and how we use it).
Last Modified: March 26, 2021
Effective Date: March 26, 2021
DATA COLLECTIONS AND USES
This policy applies to users of Digi Globe Technologies services anywhere in the world, including users of CTTools, Services, websites, features, or other services.
The Information We Collect
Digi Globe Technologies collects:
Information that you provide to Digi Globe Technologies, such as when you create your Digi Globe Technologies account.
Information created when you use our services, such as location, usage, and device information.
The following information is collected by or on behalf of Digi Globe Technologies:
Information you provide
This may include:
User profile: We collect information when you create or update your Digi Globe Technologies account. This may include your name, email, phone number, login name and password, address. This also includes the preferences and settings that you enable for your Digi Globe Technologies account.
User Content: We may collect information that you submit when you contact Digi Globe Technologies customer support, provide ratings or support requests.
Information created when you use our services, such as location, usage, and device information
This may include:
Depending on the Digi Globe Technologies services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address, and WiFi. Further, depending on the locations of devices, you have entered in Digi Globe Technologies apps, we may collect location information as entered by you.
If you are an app user and have provided permission for the processing of location data, Digi Globe Technologies apps collect location information when the app is running in the foreground.
We collect information about how you interact with our apps. This includes information such as access dates and times, app features and app crashes. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
We may collect device information like device make, IP address, username, password, activated channels, device status, etc when you configure Smart Surveillance apps. The devices include cameras, digital video recorder (DVR), network video recorder (NVR). This may include information such as your device history.
We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names, and versions, preferred languages, unique device identifiers, and network information.
We enable users to communicate with each other and Digi Globe Technologies through the Digi Globe Technologies apps, websites, and other services. For example, we enable users to raise tickets for assistance on Digi Globe Technologies or other users and exchange text information through apps.
Information from other sources
These may include:
User feedback, such as ratings or compliments.
Users providing your information in connection with referral programs.
Users requesting services for or on your behalf.
Digi Globe Technologies business partners through which you create or access your Digi Globe Technologies account, such as payment providers, who use Digi Globe Technologies APIs or whose API Digi Globe Technologies uses (such as Microsoft Azure, Google MapsGCloud, etc).
The owner of CT apps Business profile that you use.
How We Use Your Information
Digi Globe Technologies (and its apps) collects and uses the information to enable reliable and convenient device monitoring, backup, and to generate actionable intelligence. We also use the information we collect:
For providing services and features.
For customer support
For research and development
To enable communications to or between users
In connection with legal proceedings
Digi Globe Technologies does not sell or share your personal information to third parties for third-party direct marketing purposes.
Digi Globe Technologies uses the information it collects for purposes including:
Providing services and features
Digi Globe Technologies uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
Create and update your account.
Verify your identity.
Enable device monitoring, backup, and generating actionable intelligence.
Process or facilitate payments for those services.
Enable features that allow you to share information with other users, such as when you submit a ticket on the device, share data with a friend.
Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing, and research, and to monitor and analyze usage and activity trend
Digi Globe Technologies uses the information we collect to assist you when you contact our customer support services, including:
Direct your questions to the appropriate customer support person.
Investigate and address your concerns.
Provide support or training to you with product or service usage.
Monitor and improve our customer support responses.
Research and development
We may use the information we collect for testing, research, analysis, and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, in connection with our services.
Communications among users
Digi Globe Technologies uses the information we collect to enable communications between our users. For example, one user can raise a ticket on another user and track this to completion through follow-up messages.
Legal proceedings and requirements
We may use the information we collect to investigate or disputes relating to your use of Digi Globe Technologies services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
Cookies And Third Party Technologies
Remembering user preferences and settings
Determining the popularity of content
Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services.
Information Sharing And Disclosure
Some of Digi Globe Technologies’ products, services, and features require that users share information with other users or at your request. We may also share your information with our affiliates, subsidiaries, and business partners, for legal reasons or in connection with claims or disputes.
The information that Digi Globe Technologies products, services collect shall be shared:
By users with other users
For example, users will raise tickets on other users for resolution, during reviews of tickets users may share information. This is will be restricted users under the same group.
With the general public when you submit content to a public forum
We love hearing from our users — including through public forums such as Digi Globe Technologies blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.
With the owner of Digi Globe Technologies accounts that you may use
User profiles normally get associated with Groups owned by other users, who may share your information with other users or another party
With Digi Globe Technologies subsidiaries and affiliates
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.
With Digi Globe Technologies service providers and business partners
Digi Globe Technologies may provide information to its vendors, consultants, research firms, and other service providers or business partners. This may include, for example:
Payment processors and facilitators.
Cloud storage providers.
Data analytics providers.
Research partners, including those performing surveys or research projects in partnership with Digi Globe Technologies or on Digi Globe Technologies behalf.
Vendors that assist Digi Globe technologies to enhance the safety and security of its apps.
Consultants, lawyers, accountants, and other professional service providers.
For legal reasons or in the event of a dispute
Digi Globe Technologies may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process, or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing your information with law enforcement officials, government authorities, or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies, to protect Digi Globe Technologies rights or property or the rights, safety, or property of others, or in the event of a claim or dispute relating to your use of our services. This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
With your consent
Digi Globe Technologies may share your information other than as described in this policy if we notify you and you consent to the sharing.
Information Retention And Deletion
Digi Globe Technologies retains user profile and other information for as long as you maintain your Digi Globe Technologies account.
Digi Globe Technologies retains transaction, usage, and other information in connection with regulatory, tax, insurance, or other requirements in the places in which it operates.
Users may request deletion of their accounts at any time. Following such a request, Digi Globe Technologies deletes the information that it is not required to retain and restricts access to or use of any information it is required to retain.
Digi Globe Technologies requires user profile information in order to provide its services, and retains such information for as long you maintain your Digi Globe Technologies account.
Digi Globe Technologies retains certain information, including transaction, location, device data, device history, and usage information in connection with regulatory, tax, insurance, and other requirements in the places in which it operates. Once such information is no longer necessary to provide Digi Globe Technologies services, enable customer support, enhance the user experience or other operational purposes, Digi Globe Technologies takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention, and detection.
You may request deletion of your account at any time through the Privacy Settings in the Digi Globe Technologies app, or via the Digi Globe Technologies web app.
Following such a request, Digi Globe Technologies deletes the information that it is not required to retain. In certain circumstances, Digi Globe Technologies may be unable to delete your accounts, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, Digi Globe Technologies will delete your account as described above.
Digi Globe Technologies may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users’ safety and security. For example, if Digi Globe Technologies shuts down a user’s account because of unsafe behavior or security incidents, Digi Globe Technologies may retain certain information about that account to prevent that user from opening a new Digi Globe Technologies account in the future.
Digi Globe Technologies may also retain information that is not related to the user but related to the devices of the customer organization, which may be retained till the explicit request is placed by the customer organization. This allows flexibility in customer organizations in assigning different employees as users to Digi Globe Technologies products and services.
Special Information For INDIA Users
Beginning May 25, 2018, the processing of personal data of users in the Indiaropean Union is subject to the INDIA General Data Protection Regulation (“GDPR INDIA”). This section summarizes Digi Globe Technologies’ grounds for processing personal information under the GDPR INDIA and the rights of INDIA users as relates to Digi Globe Technologies’ handling of personal information.
Beginning May 25, 2018, the processing of personal data of users in the Indiaropean Union is subject to the INDIA General Data Protection Regulation (‘GDPR INDIA’). This section provides information as relates to INDIA users’ rights, and Digi Globe Technologies’ responsibilities, under this regulation.
INDIA User Rights
If you are a Digi Globe Technologies user in INDIA, you have the following rights with respect to Digi Globe Technologies handling of your personal information. To exercise these rights, please see below or submit your request to Digi Globe Technologies via Email.
Users outside the INDIA may also request explanation, correction, deletion or copies of their personal data to Digi Globe Technologies via Email.
Explanation and copies of your data
You have the right to request an explanation of the information that Digi Globe Technologies has about you and how Digi Globe Technologies uses that information.
You also have the right to receive a copy of the information that Digi Globe Technologies collects about you is collected on the basis of consent or because Digi Globe Technologies requires the information to provide the services that you request.
If Digi Globe Technologies has information about you that you believe is inaccurate, you have the right to correct your information. Users may requests correction through the Privacy Settings menu in the Digi Globe Technologies app, or via the Digi Globe Technologies website.
Users may request deletion of their accounts at any time. Users may requests deletion through the Privacy Settings menu in the Digi Globe Technologies app, or via the Digi Globe Technologies website. We may retain certain information about you as required by law and for legitimate business purposes permitted by law.
Objections and complaints
You may also submit questions, comments, or complaints to Digi Globe Technologies via Email.
Grounds for Processing
The GDPR INDIA requires that companies processing the personal data of INDIA users do so on the basis of specific legal grounds. As described below, Digi Globe Technologies processes the information of INDIA users based on one or more of the grounds specified under the GDPR INDIA:
The processing is necessary to provide the services and features you request
Digi Globe Technologies must collect and use certain information in order to provide its services. This includes:
User profile information that is necessary to establish and maintain your account, including verifying your identity; enable communications with you about app services and accounts.
Usage information, which is necessary to maintain, optimize and enhance Digi Globe Technologies services.
Collection and use of this information is a requirement for using Digi Globe Technologies apps.
The processing is necessary to protect the vital interests of our users or of others
Digi Globe Technologies may process personal information, including disclosing data with law enforcement authorities in case of threats to the safety of users or of others.
The processing is necessary for Digi Globe Technologies’ legitimate interests
Digi Globe Technologies collects and uses personal information to the extent necessary for its legitimate interests. This includes collecting and using information:
To inform law enforcement officials regarding criminal acts or threats to public safety.
To provide customer support.
To optimize our service and develop new services.
For research and analytical purposes. This includes, for example, analyzing usage trends to improve the user experience.
The processing is necessary for the legitimate interests of other persons or parties
Digi Globe Technologies collects and uses personal information to the extent necessary for the interests of other persons or the general public. This includes sharing information in connection with legal or insurance claims, to protect the rights and safety of others.
Digi Globe Technologies may also process personal information when necessary in regards to the substantial public interest, on the basis of applicable laws.
The processing is necessary to fulfillDigi Globe Technologies legal obligations
Digi Globe Technologies is subject to legal requirements in the jurisdictions in which it operates that require us to collect, process, disclose and retain your personal data.
Digi Globe Technologies may also share information with law enforcement, or requests by third parties pursuant to legal processes.
Digi Globe Technologies may collect and use your information on the basis of your consent. You may revoke your consent at any time. If you revoke your consent, you will not be able to use any service or feature.
Digi Globe Technologies relies on consent in connection with data collections or uses that are necessary to enhance the user experience, to enable optional services or features, or to communicate with you. If you are an INDIA user, the following types of data collections or uses are done on the basis of your consent.
Location Information (only when navigation features are used)
Notifications: Device status and Tickets
Notifications: Software Alerts
Choice And Transparency
Digi Globe Technologies provides means for you to see and control the information that Digi Globe Technologies collects, including through:
in-app privacy settings
You may also request that Digi Globe Technologies provide you with an explanation, copies, or correction of your data.
The Privacy Settings menu in the Digi Globe Technologies app gives users the ability to set or update their information, and their preferences for receiving mobile notifications. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.
Users have the option to set or update the location of devices. Digi Globe Technologies device location services to make it easier to navigate to these locations. Location data helps improve our services navigation and customer support.
Users with higher privileges have the option to edit or update the location information of devices.
User location information is not stored in Digi Globe Technologies apps or services.
Notifications: Device Status and Tickets
o Digi Globe Technologies provides users with status notifications and updates related to monitored devices and tickets. However, you may choose the method by which you receive these notifications through the Privacy Settings menu in the Digi Globe Technologies app.
Notifications: Software Alerts
o Digi Globe Technologies provides users with software-generated notifications and updates related to data processed from monitored devices. However, you may choose the method by which you receive these notifications through the Privacy Settings menu in the Digi Globe Technologies app.
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Digi Globe Technologies app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Digi Globe Technologies app seeks before you first use the app, and your use of the app constitutes your consent.
EXPLANATIONS, COPIES, AND CORRECTION
You may request that Digi Globe Technologies:
Provide a detailed explanation regarding the information Digi Globe Technologies has collected about you and how it uses that information.
Receive a copy of the information Digi Globe Technologies has collected about you.
Request correction of any inaccurate information that Digi Globe Technologies has about you.
You can also edit the name, phone number, and email address associated with your account through the Privacy Settings menu in apps.
Information Retention And Deletion
We may occasionally update this policy.
We may occasionally update this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.